To proceed with payout it is mandatory to upload all the necessary documents by logging in and going to your account. Please note Ketto cannot process any payout until the necessary information is uploaded and approved. Once the documents have been uploaded and approved, your button to withdraw funds will be activated on clicking the same you will be able to withdraw the funds into your account. On your dashboard, you will be shown the amount you are eligible for withdrawal, which at times maybe not the full amount you have raised, this is due to the balance funds raised not being credited into the Ketto bank a/c. Only once the amount is credited into the Ketto a/c will you be able to see it eligible for withdrawal on the dashboard.
Once you click on withdrawal you can expect the INR funds to be credited to your account in 1-2 working days and USD funds in 3-4 working days.
We would highly recommend that you complete the compliance documentation when your fundraiser is running for fast and smooth payout. For more queries here please contact us.