How can we help you?
Social Impact Plan
All you need to know before and after making a donation
All you need to know starting a fundraiser and managing it better
Learn how you can fundraise for social causes
We are here to help you withdraw the funds raised
Trust & Safety Queries
We give utmost importance to authenticity and transparency
Solutions and troubleshooting tips
- How do I get a tax exemption receipt for my donation?
- How can I get an update regarding the fundraiser I supported?
- How/when can my medical (campaigner KYC & medical docs) be approved? Why was it rejected?
- How/when can my fundraiser (non-medical) be approved? Why was it rejected?
- How do I start a fundraiser?
- How to get started as an NGO on Ketto? What documents are required?
- When will my bank account be reviewed?
- How do I withdraw the funds I have raised?
- How do I know my donation will reach the beneficiary?
- How is a fundraiser verified by Ketto?
- For what purposes are fundraisers not accepted by Ketto?
- How does Ketto's "Zero Platform Fee" model work?